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FAQ
  • Are you a manufacturer or trader?

    We are a professional ‌manufacturer‌ with our own factory, established in 2002. We integrate R&D, design, production, sales, and service in-house, ensuring full control over quality, cost, and delivery timelines. This allows us to offer true customization and reliable after-sales support directly to our clients.

  • Do you provide installation and after-sales service?‌

    Yes, absolutely. We provide detailed installation manuals and can dispatch engineers for on-site guidance if needed. We offer a comprehensive ‌after-sales service package‌, including a warranty period, readily available spare parts, and lifelong technical support to ensure your equipment runs smoothly for years to come.

  • What are your company’s main advantages?‌

    Our core strengths that set us apart include:
    * ‌Integrated Manufacturer:‌ Direct control from design to production.
    * ‌Strong Capacity:‌ A 47,000m² factory with an annual output of 3,000 vehicles.
    * ‌Expert Team:‌ Over 40 senior technical talents and 400+ employees.
    * ‌Full Customization:‌ We provide creative planning and design tailored to your theme and space. Accept ODM & OEM.
    * ‌Quality Assurance:‌ A standardized production process and a perfect quality control system. Holds a Special Equipment Manufacturing License, as well as international quality system certifications such as CE and ISO.
    * ‌Global Service:‌ Our products are successfully deployed worldwide, from tourist attractions to industrial parks.

  • What is the purchasing process for buying one train ?

    First: Confirm the train size passenger seats capacity and power type, color painting with our online service worker.

    Second , we will send to you the confirm train drawing, sign the contract, transfer the deposit money.

    Thirdly, Start production and send to you the production photos and videos in time.

    Fourth ,Finish production, Test the car , sending to you the test videos and photos. Transfer the balance money.

    Fifth, Making delivery inspection , package ,loading into container. Last, After sale service for support videos and Quality guarantee service parts.

  • How about your best price?

    We provide competitive pricing based on ‌customized solutions‌. The final quote depends on several factors including the specific product model, customization requirements (such as theme, capacity, and materials), order quantity, and shipping destination. For the most accurate and favorable pricing, please share your detailed project needs with us, and our sales team will prepare a tailored quotation for you promptly.

  • What’s the voltage of your amusement equipment?

    Our equipment can be customized to meet the voltage standards of your region. We commonly configure products for ‌220V, 380V, or other specifications‌ as required. During the design phase, we will confirm all electrical parameters with you to ensure compliance with local safety regulations and seamless operation.

  • What is your lead time?‌

    Lead time varies by product complexity and order queue. Generally, standard models may take ‌15-30 working days, while fully customized projects require ‌30-60 working days or more‌ for design and production. We will provide a precise timeline upon project confirmation.

  • Do you accept customized products?

    Yes, we have professional and skilled designers to meet the demands of our customers’ customized products. Customization is one of our core services, taking a sightseeing train as an example, customizable features include: the train theme, body color, number of carriages, enclosed carriages, air conditioning, advertising panels, accessible seating, decorative elements, rain curtains, upholstered seating, the number of surveillance cameras, and more.

  • How is your production capacity?

    We have more than 10 workshop and more than 200 production workers to produce  products for our customers promptly.

  • How about the warranty of the products?

    Guaranteed 12 months.

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